Can I return/exchange an item?
Yes! Buy confidently with our 100% Money Back Guarantee for purchases made within 90 days. If for any reason you are not satisfied with our product you will receive a refund (minus cost of return shipping) no questions asked and hassle free. Customer satisfaction is our #1 priority so you can buy with confidence!
We've made this process a breeze! Simply, email us at Contact@SoJournerBags.com and let us know the item(s) you want to return, the order #, and let us know what the issue was. We'll review your request and send you an email within 1-2 business days letting you know specific instructions on how to proceed with your return/exchange.
Please note we do charge a restocking fee of the cost of return shipping for all returns.
Where is my order?
We ship 99% of our orders within 1 business day. Once you place your order, we ensure the quality of your gear is top notch and we pack your order to be shipped from one of our many warehouses located across the USA. Once shipped, you will receive an email with your tracking information. You can check the status of your order by clicking on the Order Status link in the email we send you after you've made your purchase.
My order status says "unfulfilled." Did you receive my order?
Yes! Orders with an "unfulfilled" status are currently being picked, quality checked, and prepared for shipment. Once your order has shipped your order status will then change to "fulfilled". You will also receive a confirmation email with tracking information at this time.
How do I cancel my order?
We begin processing orders immediately. If you need to cancel your order you can send us an email within 1 hour of placing your order so we can try cancelling it for you. We will make every effort to honor your cancellation request! If your order has already entered the shipping process; unfortunately, we are unable to grant your cancellation request.
Don't worry though, you can use our Returns Manager within 90 days of the date you receive your merchandise and send it back to us.
Can I add/remove an item from my order?
Once an order has been placed we are unable to add or remove items. You can contact customer service and request to have your order cancelled so you can place a new order with the correct items. If you want to add items, simply create a new order. Standard shipping is always free so there will be no extra costs to you.
To cancel your order, you must email us at Contact@SoJournerBags.com within 1 hour of your placing your order. We will make every effort to honor your cancellation request! If your order has already entered the shipping process; unfortunately, we are unable to grant your cancellation request.